Warranty and support
A warranty headline is not enough. For the selected model, we confirm the duration, components, exclusions, parts responsibilities and escalation route before payment.
Warranty points confirmed by model
The table explains what must be checked; a blue status means it is confirmed in the quotation or PI, not that every model has identical coverage.
| Item | How it is handled | Website status |
|---|---|---|
| Main unit: power supply, control board and display | Covered components and duration are listed for the exact model | Confirm in quote |
| Energy source and treatment handpieces | Separate terms, shot limits or exclusions are stated when applicable | Confirm in quote |
| Replacement parts during warranty | Part cost, labor, courier and import responsibility are defined in writing | Confirm in quote |
| Remote diagnosis and technical guidance | Channel, response window, language and escalation contact are confirmed | Confirm in quote |
| Software, parameters and updates | Access and update availability depend on the selected model | Confirm in quote |
| Consumables and normal-wear items | Filters, gel, protective items and other consumables are normally excluded unless stated otherwise | Normally excluded |
| Physical damage, misuse or unauthorized repair | Normally excluded; the written warranty lists the applicable exclusions | Normally excluded |
How the support process works
Document the first response
Send the serial or model information with clear photos, video and an explanation of when the issue occurs. The order terms identify the support contact and response target.
Coordinated technical diagnosis
ZENLASE collects the evidence and coordinates with the appropriate manufacturing technician. Remote checks, settings or part tests are used when suitable for that model.
Parts responsibility agreed in advance
Availability, part price, warranty responsibility, courier cost and import charges are clarified before a replacement is dispatched.
Model-specific training
Available start-up guidance, operator materials, treatment information and safety notes are confirmed in the quotation. Local professional or regulatory training may still be required.
Available manuals and media
We identify the current manual language, operation videos and quick-start material for the chosen model before the order is finalized.
Written terms take priority
Only rely on warranty and support promises recorded in the quotation, PI, contract or warranty document issued for your order.
When an issue occurs: four steps
Send the model or serial details, fault description, photos and video
ZENLASE checks the case and coordinates diagnosis with technical personnel
If parts are needed, confirm stock, responsibility, delivery method and instructions
Complete the agreed action and record the result for follow-up
Need warranty terms for a specific model?
Send the model and destination. ZENLASE will confirm the available warranty, support and parts terms in writing before you order.