Ordering guide

How ordering works

Every model, destination and configuration is different. This is the standard workflow; exact commercial terms are confirmed in writing before payment.

  1. 1. Tell us what you need

    Sales & technical coordination

    Send the product, treatments, expected usage, budget range and destination through WhatsApp or the inquiry form. We compare suitable systems and confirm any missing technical questions with the manufacturing team.

    You receive: recommended models, relevant specifications, media and the available model documents.

  2. 2. Quotation and Proforma Invoice

    Prepared after the configuration is confirmed

    The written quotation identifies the exact model, configuration, accessories, branding, trade term, estimated lead time, freight scope and warranty terms. After confirmation, we coordinate the Proforma Invoice (PI).

    You receive: an itemized quotation and PI showing the payee, bank details and agreed terms.

  3. 3. Payment under the agreed terms

    Schedule stated on the PI

    The deposit, balance and payment method vary by order and are stated on the PI. Confirm that the account matches the current order document before payment.

    You receive: payment confirmation and the agreed production or preparation schedule.

  4. 4. Production and quality control

    Lead time confirmed by model and configuration

    The manufacturing facility prepares and checks the selected unit. The applicable test records, unit photos or video and packing evidence are agreed in the quotation and supplied before dispatch.

    You receive: the agreed unit verification and packing evidence before shipment.

  5. 5. Shipping, documents and handover

    Route and transit estimate confirmed in the quote

    After the agreed payment milestone, shipment is arranged under the stated Incoterm. The available commercial invoice, packing list, transport document and applicable product documents are provided for the order. Remote handover support is confirmed by model.

    You receive: shipment reference, agreed document pack and the support materials listed in the quotation.

Controls built into each order

Exact model, configuration and branding recorded in writing

Document, warranty and support scope confirmed before payment

One ZENLASE contact coordinates the inquiry through after-sales

Ready to start with step 1?

Send the treatment need, destination and budget range. We will shortlist suitable models and clarify the next information required.

Start an inquiry Shipping and payment details