Shipping and payment
The route, cost, transit estimate, packing, documents and payment milestones are matched to the exact product and destination, then confirmed in writing.
Available shipping methods
Air freight
Transit estimate confirmed for the route
Commonly used for: Single systems or time-sensitive orders
Airport or combined delivery options depend on the destination, product dimensions, battery or liquid restrictions and importer arrangements.
Sea freight
Sailing schedule and port route confirmed before payment
Commonly used for: Multiple units and larger distributor orders
LCL or FCL availability and destination charges are checked with the freight forwarder for the actual shipment.
Express courier
Service availability confirmed by item and country
Commonly used for: Parts, handpieces and smaller accessories
Courier acceptance, customs category and remote-area charges are checked before dispatch. A named courier is not promised until the route is booked.
What determines the delivery estimate
Generic regional tables quickly become misleading. Your quotation separates production time from freight transit and records the basis of the estimate.
Exact pickup and destination city, airport or seaport
Packed dimensions, weight, product type and route restrictions
Freight mode, available schedule, transfers and customs inspection
Incoterm and whether destination clearance or final-mile delivery is included
Packing confirmed by product
- • Packing type and outer dimensions are listed for the selected model
- • Handpieces and accessories are secured according to the product configuration
- • Wooden-case, foam and optional indicators are confirmed when applicable
- • Available packing photos or dispatch evidence are agreed before shipment
Customs and import responsibilities
The quotation and PI state the Incoterm, freight scope and export documents available for the order. We do not assume DAP, CIF or another term until it is written into the quotation.
The buyer should verify destination import permits, device registration, duties and taxes. We provide the available product and shipment information for review by the buyer's broker or local adviser.
Payment methods
Bank transfer (T/T)
The legal payee, bank account, currency, deposit and balance schedule are stated on the verified PI. Never pay an account that differs from the confirmed order documents.
Approved international transfer service
Availability depends on the legal receiving entity, amount, currency and buyer country. It must appear on the PI or written payment instruction before use.
Alternative arrangements
Any alternative is reviewed for the specific transaction and documented before payment. Verbal or informal payment changes should not be accepted.
Payment safety checklist
For each ZENLASE order, verify the model and configuration, legal contracting and receiving entity, bank details, payment milestones, QC evidence, shipping term and document list. Stop and reconfirm if any payment instruction changes.
Need a shipping quote for your city?
Send the model, quantity and destination postal code. We will check the available route and return a written cost and transit estimate.