Frequently asked questions

Document coverage differs by model. Tell us the exact model and destination country; before you order, we will provide the available certificate copies, issuing details and technical documents so you can check local import requirements.

Yes. We can share the document package currently available for the selected model before payment. Your importer or local adviser should confirm whether it meets the destination market's requirements.

Pricing depends on the selected configuration, quantity, branding request and destination. We issue a written, itemized quotation for each inquiry.

Bank transfer (T/T) is commonly used. The payee, bank details, deposit, balance and payment schedule are stated on the Proforma Invoice before payment.

MOQ depends on the model and whether standard branding or OEM customization is requested. We confirm it in the quotation rather than applying one rule to the whole catalog.

Available air, sea or courier routes depend on the product and destination. We confirm the Incoterm, export documents and freight scope in writing; destination import clearance, duties and local registration remain subject to the agreed term and local rules.

Lead time depends on stock, configuration, quantity and OEM work. The production estimate and shipping estimate are listed separately in each quotation.

Duration, covered components, exclusions, parts responsibility and support channels vary by model. We confirm them in writing before payment.

Available manuals, videos, remote start-up guidance and training support are confirmed for the selected model in your quotation.

OEM options depend on the model, quantity and the document or labeling changes required. Our production and engineering teams confirm feasibility, MOQ, cost and lead time before the order is accepted.

Yes. Tell us your country, channels and expected volume. Available pricing, materials, support and territory terms are then discussed and documented for the specific cooperation.